Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
Are Koi Footwear products vegan?
Yes, we are 100% PETA-approved vegan. We do not use any animal skins, furs, or glues in the production of our footwear.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but usually arrives within 7-14 business days.
What is your return policy?
We offer a 28-day return policy from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached.
How do I know which size to choose?
We provide a comprehensive size guide on each product page. Our styles generally run true to size, but we recommend checking specific fit notes for platform or chunky styles.
Do you offer student discounts?
Absolutely! Students can unlock a special discount by verifying their status through Student Beans or UNiDAYS at checkout.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.